Refund policy

30-Day Return & Refund Policy

Last updated: August 15, 2026

At Gummy Molds, we stand behind the quality of our products. This policy explains our voluntary return program for standard catalog products, as well as how we handle damaged, defective, incorrect, custom, and digital orders.

Nothing in this policy limits or excludes any rights or remedies that cannot legally be limited or excluded under applicable consumer protection laws.

Standard Catalog Products – 30-Day Returns

Standard catalog physical products, including standard Gummy Molds products, may be returned within 30 days after delivery under our voluntary return policy.

To qualify for a voluntary return, the product should be:

• Unused and unwashed;
• Unmodified;
• Free from food, ingredients, residue, oils, chemicals, or other contamination;
• In resalable condition; and
• Returned with its original components and packaging when reasonably available.

We do not charge a restocking fee for eligible returns.

These conditions apply to our voluntary 30-day return program. They do not restrict any separate statutory right you may have to inspect, handle, reject, cancel, or return goods under applicable law.

How to Request a Return

Before sending a product back, please contact us at info@gummymolds.com with your order number and the reason for your return.

Please do not send a return until you have received return instructions from Gummy Molds. Returns sent without sufficient order information may take longer to identify and process.

Change-of-Mind Return Shipping

For voluntary change-of-mind returns, the customer is responsible for return shipping costs unless applicable law requires otherwise.

Original outbound shipping charges, expedited shipping charges, customs charges, duties, taxes, and similar delivery-related costs are generally non-refundable for voluntary returns, except where applicable law requires those amounts to be refunded.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, materially different from what was ordered, or if we sent you the wrong product, please contact us as soon as possible at info@gummymolds.com.

For the fastest resolution, we ask that visible shipping damage, incorrect items, or readily apparent defects be reported within 5 business days after delivery. This requested reporting period does not limit any non-waivable legal rights or remedies you may have.

Depending on the circumstances and applicable law, we may provide a replacement, repair, correction, refund, or other appropriate remedy. When a return is required because of our error or a qualifying defect, Gummy Molds will cover reasonable return shipping where required by this policy or applicable law.

Custom, Personalized, and Project-Based Products

Products that are custom-designed, clearly personalized, manufactured to a customer's specifications, or produced specifically for an individual project may be non-returnable and non-refundable once substantive project work has begun, to the extent permitted by applicable law.

Substantive project work may include:

• Design or engineering work;
• CAD development or revisions;
• Prototyping;
• Tooling or mold development;
• Material procurement specifically for the project; or
• Manufacturing or production.

This custom-product limitation does not remove any rights you may have if the delivered product is defective, materially fails to meet agreed specifications, or if applicable law provides a remedy.

Project-specific quotations, purchase orders, contracts, or signed agreements may contain additional terms. Where lawful, those project-specific terms will apply together with this policy.

Digital Products, Recipes, SOPs, and Services

Digital recipes, formulations, SOPs, downloadable materials, consulting, formulation work, and other digital or service-based products are generally non-returnable and non-refundable after access, download, delivery, or performance has begun, to the extent permitted by applicable law.

Where applicable law requires a customer's express consent or acknowledgment before a statutory cancellation right can be lost for digital content or services, those statutory requirements will apply.

Order Cancellations

Standard catalog orders may generally be cancelled before fulfillment or production has begun. Please contact us immediately if you need to request a cancellation.

Custom or project-based orders may no longer be cancellable once design, engineering, prototyping, tooling, material procurement, or manufacturing has begun, subject to applicable law and any project-specific agreement.

Refunds

Once a returned item is received and reviewed, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method. We generally process approved refunds within 5 business days. Your bank, credit card company, payment provider, or financial institution may require additional time to post the refund to your account.

Where applicable consumer law requires a different refund method, deadline, or reimbursement of standard delivery charges, we will follow those legal requirements.

International Customers and Statutory Consumer Rights

Consumer protection laws vary by country and region. If applicable law gives you cancellation, withdrawal, warranty, conformity, repair, replacement, refund, or other rights that are more favorable than this voluntary policy, those rights remain available to you.

For example, consumers in certain jurisdictions may have statutory cancellation or withdrawal rights for online purchases, and consumers may have separate legal remedies for products that are faulty, defective, unsafe, or not as described.

Nothing in this policy is intended to waive, restrict, or exclude rights that cannot legally be waived, restricted, or excluded.

Questions or Return Requests

If you have questions about a return, refund, damaged product, or order, please contact:

Gummy Molds
Email: info@gummymolds.com
Phone: +1-424-288-6929